Technical Support

We have been selling and problem-solving EV charging issues for hundreds of customers. To date, there are two leading causes of charging issues, and they can include but are not limited to the plug/power or car related. The issue is almost never the charger, especially if the light displayed is green or orange.

1 - Plug power

• This is due to source power from the breaker or the plug power being shared with other appliances or variance in grid power.
• Plug socket wiring or breaker issues. This needs the attention of an electrician as the source power is affecting the charger.

2 - Car settings

• Failure to charge or charging at a slower rate.
  • This is often due to car manufacturer default charging settings at the purchase of the vehicle.
  • On-board or app charger settings that limit power acceptance (e.g., level 1 only charging activated) or the ability to charge only at certain times.

If you don’t have one, please find your nearest level 2 commercial charging station, such as ChargePoint, charge the car, and send us a video. Please ensure it is a Level 2 and not a super fast charging station.

Why we need this: the same issue here as at home points to a car setting issue or rules it out.

Contact your car manufacturer. It is likely an issue with the car settings. If the car charges with an alternative level 2 charger, please contact a certified electrician and request they perform an electrical test on your charging source. Please email us a copy of the checkpoints provided by the electrician at [email protected].

Why we need this: a certified electrician can determine plug condition, correct grounding, plug wiring, power/amperage, breaker condition, amperage, etc. All of this affects your charging ability with ours or any charger.